OSKITTECH F.Z.E – Shipping, Cancellation, Return & Warranty Policy

Last Updated: March 2026

Thank you for shopping with OSKITTECH F.Z.E. Please review our Shipping, Cancellation, Return & Warranty Policy carefully before making a purchase.

1. Shipping Policy

• All orders are processed within 2–3 business days (Monday to Friday).

• You will be contacted if there is any unexpected delay in shipment.

• Once your order is shipped, you will receive a shipment confirmation notification.

• Orders are not processed or shipped on weekends or UAE public holidays.

Damaged or Lost Items

• If your order arrives damaged or appears to be lost during transit, please contact us promptly so we can assist you with the next steps.

• If required, you may need to file a claim directly with the courier company.

• Keep all packaging materials and damaged goods as evidence.

• Please provide us with your order number, photographs, and full details so our team can assist where possible.

2. Cancellation Policy

• Orders may be canceled within 24 hours of placement.

• A 10% cancellation fee applies to online payment orders canceled after 24 hours from the time of order placement.

• Please contact our team as soon as possible if you wish to cancel an order.

3. Return & Refund Policy

• Return or refund requests must be submitted within 7 days of purchase.

• To initiate a return or refund, contact us with your order number.

Phone / WhatsApp: +971 52 966 5998

• Our representative will guide you through the return process and arrange collection where applicable.

• Refunds, if approved, will be processed to the original payment method.

• Please allow up to 21 days for the refund process.

Conditions for Returns

To qualify for a return, the following conditions must be met:

• The item was purchased within the last 7 days.

• The item is unused and in its original packaging.

• The item is in resalable condition.

Non-Returnable Items

The following items are generally not eligible for return:

• Customized or personalized products.

• Items that deteriorate rapidly or have expired.

• Items unsealed after delivery that are not suitable for return due to health or hygiene reasons.

• Items inseparably mixed with other goods after delivery.

We reserve the right to refuse returns that do not meet the applicable return conditions, subject to applicable UAE consumer protection laws.

Sale Items

• Sale or promotional items are generally non-refundable unless otherwise stated or required by applicable law.

• Return eligibility for discounted products is subject to applicable UAE consumer protection laws.

4. Product Warranty Policy

• OSKITTECH F.Z.E does not provide a warranty on imported products.

• Warranty coverage, if any, depends on the individual product, manufacturer, and applicable warranty terms.

• Customers must confirm with our team via WhatsApp before placing an order whether the product has a warranty valid in the UAE.

• Warranty availability and coverage may vary depending on the product, brand, country of origin, and manufacturer.

• Customers are advised to verify warranty eligibility and coverage with our team before making a purchase.

• Unless explicitly confirmed by our team in writing, customers should not assume that an imported product includes a UAE-valid warranty.

Phone / WhatsApp: +971 52 966 5998

5. Contact Information

Company: OSKITTECH F.Z.E

Office Address:
417 Skys By Danube
Al Barsha South Third – Arjan – Dubai, UAE

Phone / WhatsApp: +971 52 966 5998

For questions regarding shipping, cancellations, returns, refunds, or product warranty eligibility, please contact our team, and we will assist you.

Thank you for choosing OSKITTECH F.Z.E.